The Brand-New Courtyard by Marriott Lewiston Idaho is currently recruiting for Guest Service Manager. We are hiring now to open the hotel Summer 2025!

This 117 - room hotel, located in the heart of Lewiston, is going to lead us into the next generation of hospitality. Whether you are new to hotels or a seasoned veteran we have a job for you! The right candidate will have a genuine true hospitality attitude and knows what it takes to join a team of truly unforgettable people and create memories that last our guests a lifetime. Become a #bigdeal with us!

Managed by Northwest x Southern Hospitality, our hotels are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team.

Summary of position: The primary purpose of this position is to direct and supervise the operational activities of the hotel's front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Handle cash, make change and balance an assigned house bank, count cash and other methods of payment at the end of the shift to verify and balance the house bank, and accept and record vouchers, traveler's checks, and other forms of payment. Communicate effectively both verbally and in writing to provide clear direction to staff and observe performance and encourage improvement.

Qualifications:

High school diploma or equivalent GED; degree in hospitality or related field of study preferred

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

Previous experience as a hotel manager, assistant manager, or customer service manager required

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

Proven customer service experience as a manager; strong guest-focused mentality

State Alcohol & Food Certification required or ability to obtain one.

Why work for NSH?

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)

New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

PTO allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Bereavement

Jury/Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical and Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) Retirement Plans With Match

Leave of Absence

Perks - More than just a paycheck!

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards

Incentive Programs

Referral Bonuses

Direct Deposit

Earned Wage Access

Retirement Planning

To learn more about our company please visit our web site at www.nwxsouthern.com

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.